Dear testers,

The PvP load test on the test server was a success!

The reward was already sent. Check your in-game mailbox and enjoy!

Thank you for the help!

BB_Ravel

Dear Settlers!

October is a great time for... Christmas?! Yes, the Christmas Event is getting closer and closer. An early version will be released on our international test server Thursday afternoon. The latest Sneak Peek provides first insights.

Amongst others, new buff adventures and a more intuitive
Christmas Calendar interface will be introduced with this year's event.

Get in the Christmas Spirit - Read the Sneak Peek!

Important: Thursday's pre-version of the Christmas event is not final.
All numbers, values and quantities are placeholders.

Happy testing!
BB_Ravel

Dear pumpkin-hunters,

Your gatherers are constantly looking for more resources for your kingdom.

During what seemed like an endless night,
your settlers jumped out of bed at the howl of wolves and found these spooky gifts.

Please check your ingame mails and don't be afraid of the Werewolves howling.

Awwooooooo!
BB_Ravel

Dear Settlers,

The Forum-Spotlight awards the most interesting and creative contributions our users have decided to share with us.

Click for forum entry

Congratulations to Kit_ for winning 1000 gems! While these snazzy pumpkins can't be used to get goodies, the gems certainly can.

During the Halloween Special, the prize is 1000 gems (double the normal amount).
This event ends on November 9th 2014. Any entries selected past this date will be awarded 500 gems.

We are waiting for more contributions!

Happy Creating!
BB_Ravel

Dear Settlers,

Early morning tomorrow, a HOTFIX will be deployed.

• Worlds: All (1-3) closed 
• Start: Wednesday, October 22nd at approx. 01:00 BST
• End: Wednesday, October 22nd at approx. 06:00 BST
• Adventures & Premium: Time will be extended 
• Changes: It is planned to fix a map loading issue

Happy Settling!
BB_Ravel

Dear Settlers,

Another load test will be performed soon on the public test environment.

• Start: Tuesday, 12:00 (BST)
• End: Tuesday, 19:00 (BST)
• Task: Create high load by testing the PvP feature
• More details on www.tsotesting.com

If the server load was high, a Halloween gift package will be sent on Friday to all regular game accounts of all language versions that have been active this week.

Happy Settling!
BB_Ravel

Dear Settlers,

Weekly maintenance for this week will take place on Tuesday.

• Worlds: All (1-3) closed 
• Start: Tuesday, October 21st at approx. 01:15am BST
• End: Tuesday, October 21st at approx. 08:00am BST
• Adventures & Premium: Time will be extended 
• Guild quests: Will NOT be reset

Happy Settling!
BB_Ravel

Dear Settlers,

The Support contact form doesn't process mails at the moment.

No tickets arrived in our system since Saturday.

Our technicians are working on a fix. We cannot say for sure if the mails are lost or not. We will inform you tomorrow with the latest news on this topic.

Please use the following email address to contact us:
account.support@thesettlersonline.com

If you sent a support request and received no confirmation message, please send your request again to the mentioned address.

UPDATE - October 14th, 10.30 AM

Requests sent between Saturday and Monday were not lost.
These are currently being processed by the system and confirmation messages are being sent out.

UPDATE - October 15th, 16.00

Everything is back to working as intended.

Your "The Settlers Online" Support team

Dear Settlers,

The Forum-Spotlight continues to award the most interesting and creative contributions our users share with us.

Click for forum entry

Congratulations to Brayarg for winning 500 gems! He put together an in-depth guide of this year's Halloween Event and continues to keep it up to date.

We are waiting for more contributions!

Happy Creating!
BB_Ravel

Dear Settlers,

Weekly maintenance for this week will take place on Tuesday
and will be extended by 2 hours.

The Halloween Event will be implemented.

• Worlds: All (1-3) closed 
• Start: Tuesday, October 14th at approx. 01:15am BST
• End: Tuesday, October 14th at approx. 10:00am BST
• Adventures & Premium: Time will be extended 
• Guild quests: Will be reset

All active guild members will receive 100 Guild Coins.
The Guild Coins will be sent via an in-game message during the maintenance.

To check out the changes implemented this maintenance, please click here.

Happy Settling!
BB_Ravel