News archive
11.09.2025Last Chance at the Merchant
Dear Settlers,
From September 12, 10:00 12:00 CEST, until September 22, 10:00 12:00 CEST, the new Anniversary Event items will be available for gems at the merchant as a last chance sale.
Your CipSoft Team
08.09.2025Downtime for Update and Compensation (done)
Dear Settlers,
On Wednesday, September 10, a new game version will be deployed. During the implementation of the update, the game will be unavailable.
Along with this, the compensation for the missing removal phase of the Anniversary Event will be sent out:
All players who were online during the event will receive 3 Premium Days.
In addition, all players who were online during the event and could no longer claim the reward for the second community goal due to the early ending will receive the following:
- 1x Mountain Clan Colossus
- 1x Adventure Bookbinder
- 1x The Smuggler
- 3x Assassin
- 3x Festival Fireworks
- Day: Wednesday, September 10
- Game Worlds: All game worlds
- Start: ~ 08:00 CEST
- End: ~ 14:00 16:00 CEST
Status Update: The downtime for UK, US, RU and FR will be extended to 16:30 CEST. - Adventures & Premium: Times will be extended
Also, the conversion of event resources from the Anniversary Event will take place. In addition, a small bugfix will be implemented: The Boat Residence will be counted as a residence by the Ice Skating Lake.
Updated info: Some of the new event items will be available for gems at the merchant as a last chance sale. The exact date will be announced later.
Your CipSoft Team
28.08.2025Connection Issues resolved
Dear Settlers,
The connection issues from the afternoon have been resolved and access to the game has been working again since about 17:00 CEST. We thank you for your patience and your understanding!
Currently, there are connection issues. Access to the game is limited or not possible at all. We are already investigating these problems and are working with Ubisoft to find a solution. We apologise for the current disruptions and thank you for your patience.
Your CipSoft Team
26.08.2025Compensation Anniversary Event 2025
Dear Settlers,
Due to the missing removal phase of the Anniversary Event, many players were unable to claim their reward for reaching the second community goal. We have evaluated the options we have available to remedy this. Unfortunately, it is not possible to simply reactivate the removal phase.
We are now working on a solution to ensure that all players who were online during the event and have not yet claimed the reward for the second community goal will receive it retroactively.
This will require some development time, though, so it will not be ready this week. We cannot provide a concrete date yet, but we are doing what we can to deliver your well-deserved reward as soon as possible. As part of this, the event merchant will then also return.
We are sorry that this issue impacted the success of the event and we are grateful for your understanding.
Your CipSoft Team
25.08.2025Missing Removal Phase of Anniversary Event
Dear Settlers,
After the Anniversary Event ended at 10:00 CEST today, the removal phase did not start as expected, which means that no rewards can currently be obtained. This is unintended, and we are already looking into the issue.
Thank you for your patience!
Your CipSoft Team
18.08.2025Data Transfer: Objected by Mistake?
Dear Settlers,
On 24 August 2025 at 00:00 UTC, the period to object to the transfer of your game data to CipSoft will end.
Please check that you have not accidentally objected to the data transfer. An objection means the permanent deletion of your The Settlers Online account and will prevent you from continuing to play.
You can check your current status under "My Profile" by expanding the section "Data transfer to CipSoft". If the checkbox there is empty, no objection exists, and your data will be transferred.
If there is a tick in the checkbox, this means you object the data transfer:
If you want to continue using The Settlers Online but see a tick in the checkbox, you must change this setting before the objection period ends.
To do so, follow these steps:
(1) Remove the tick from the checkbox by clicking it, so that the box is empty.
(2) Make sure to click the "Change" button to save this setting.
(3) A small confirmation window will open. Click "Okay".
Done! If you now check your profile and look under "Data transfer to CipSoft", you should see an empty checkbox. This means your data will be transferred to CipSoft, and you can continue playing The Settlers Online with your account.
Happy settling!
Your CipSoft Team
06.08.2025Updates and Changes for Summer Event
Dear Settlers,
Today's update included technical implementation of this year's Anniversary Event.
For a concise summary of what is new and what has changed compared to 2024, have a look at the overview in the forum. The key changes are:
- Overhauled Event Calendar
- New Building: Mountain Clan Colossus
- New Building: Boat Residence
- New Building: Elder Tree Lighthouse
- New Specialist: The Smuggler
- New Shop Bundles
On Monday, August 11, the event for the 15th anniversary of The Settlers Online will start.
15 years in which you have filled your game worlds and islands with life and shaped them into small and large masterpieces. Friendships have been created, shared stories have been written, and you have stood by the game in moments of joy and hardship. With your spirit of solidarity and your sense of community you have left a lasting mark on The Settlers Online and turned it into a very special place.
We would like to thank you for staying loyal to the game for so many years and for settling and bustling with the same dedication and passion as ever. Here's to the future, to you, and to The Settlers Online!
Your CipSoft Team
05.08.2025Downtime for Update (done)
Dear Settlers,
on Wednesday, August 6, a new game version will be deployed. During the implementation of the update, the game will be unavailable.
- Day: Wednesday, August 6
- Game Worlds: All game worlds
- Start: ~ 08:00 CEST
- End: ~ 14:00 CEST
- Adventures & Premium: Times will be extended
This update includes the technical implementation of this year's Anniversary Event, which starts on Monday, August 11.
Your CipSoft Team
29.07.2025Login Issues with Uplay Resolved
Dear Settlers,
This afternoon, there were temporary login issues with Uplay. These were resolved by Ubisoft around 17:00 CEST. If you are redirected to the Ubisoft website after login, you may have to clear your browser history.
Your CipSoft Team
28.07.2025Anniversary Event on Test Server
Dear Settlers,
Today, the Anniversary Event has been deployed on the test server. There, you can take a look at the event before it officially starts on August 11, 2025. Soon, we will also provide a compact overview of what is new and what has changed.
Have fun testing!
Your CipSoft Team