Dear Settlers,

The external test system has been integrated to our infrastructure. The live servers and game worlds will now follow gradually.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

We will start the migration with Greece.

While this game world is being migrated, the game world and its website will be temporarily unavailable. Afterwards, the Greek forum will remain deactivated for a short time.

MAINTENANCE Status Update on October 14: We had to postpone the maintenance at short notice to October 15 after coordinating with Ubisoft! Day: Tuesday, October 14 Wednesday, October 15 Game World: Greece (GR), Σμαραγδένια νήσος (World 1) Start: ~ 10:00 CEST End: ~ 16:00 CEST Adventures & Premium: Times will be extended

If you encounter any new issues or problems on this game world after its migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Your CipSoft Team

Dear Settlers,

The external test server is back online! We have transferred it into our infrastructure and already performed some internal tests.

You can now log again to help us with the testing. The state of the test server itself has not been changed.

Please note that the test server forum is currently deactivated. If you encounter any new issues or problems which may be related to the migration, please describe them in the thread: CipSoft Migration Test Server: Technical Issues.

As part of the ongoing migration, we may need to temporarily deactivate the test system to carry out internal adjustments and tests. The test server will be unavailable during these times.

Thank you for your support!

 Your CipSoft Team

Dear Settlers,

The first bigger, visible step of the migration is around the corner. Today, we will shut down the external test server until further notice to transfer the test system into our infrastructure.

Afterwards, we will carry out a few internal tests. Therefore, we cannot yet tell you when exactly the test server will be publicly available again. Of course, we will inform you as soon as you can log in again and help us with the testing.

As previously announced, we will only start with the migration of the live servers and game worlds once the external test system is running reliably within our infrastructure. We will provide you with information about specific dates and maintenance windows as soon as they have been determined.

Your CipSoft Team

Dear Settlers,

We have temporarily deactivated the contact form in the Help/Support section today. Once the migration has been completed, we will reactivate the form.

In the meantime, please only use our email address tso-support@cipsoft.com for all support requests, including payment issues.
If you have an open support ticket and have already been waiting quite some time without a response, please contact us via this email address.

Thank you for your help!
Your CipSoft Team

Dear Settlers,

Today, the Halloween Event has been deployed on the test server. It is worth taking a look! This year we have filled the bag of sweets for you with eerily delightful new additions.

Spooky new buildings with chilling quests and a new ghostly specialist are waiting for you.

The exact start date of the official Halloween Event this year has not been determined yet due to the upcoming server transfers. However, we still want to give you the opportunity to test and try out the new content well enough in advance. The transfer of the external test system to CipSoft has not taken place yet. We will inform you as soon as it is scheduled.

The start date of the Halloween Event along with a compact overview of the new content will be provided at a later time.

Your CipSoft Team

Dear Settlers,

Over the past weeks and months, we have continued to work diligently behind the scenes to prepare for the migration of The Settlers Online. Today, we would like to give you a short overview of the next steps since the transfer of the servers from Ubisoft to CipSoft is getting closer.

As already announced, player data from accounts that have objected to the transfer will be deleted before the migration. To make sure none of these players loses their account unintentionally, they will see a specific warning message about this when logging in on the website. If the objection was not intended, they should then contact our support team via tso-support@cipsoft.com as quickly as possible.

The first bigger, visible step of the migration will be the transfer and integration of the test system and the external test server into our infrastructure. Afterwards, we will monitor the test server closely and, hopefully with your support, check whether there are issues or problems related to the migration. Once the external test system is working reliably, we will then gradually transfer the live servers and game worlds.

Please note that the migration of the servers will not yet change the login via Ubisoft Connect or the Ubisoft payment system. However, both will be replaced by our own solutions soon after the server transfers have been completed. Until then, please do not delete or unlink your Ubisoft Connect account from The Settlers Online, otherwise you will no longer be able to play.

At the moment, we cannot yet provide concrete dates or maintenance windows. We will inform you in advance once a step is scheduled, and we will, of course, do our best to keep interruptions as small as possible. However, due to the technical complexity of the server transfers and their integration into our infrastructure, it may occasionally be a little bumpy during this phase.

Your patience and understanding in recent months have been a great support to us. We truly appreciate this and thank you for your trust. We are delighted that the migration is now within reach and The Settlers Online is moving to its new home with CipSoft.

Your CipSoft Team

Dear Settlers,

Due to the missing removal phase of the Anniversary Event, many players were unable to claim their reward for reaching the second community goal. We have evaluated the options we have available to remedy this. Unfortunately, it is not possible to simply reactivate the removal phase.

We are now working on a solution to ensure that all players who were online during the event and have not yet claimed the reward for the second community goal will receive it retroactively.

This will require some development time, though, so it will not be ready this week. We cannot provide a concrete date yet, but we are doing what we can to deliver your well-deserved reward as soon as possible. As part of this, the event merchant will then also return.

We are sorry that this issue impacted the success of the event and we are grateful for your understanding.

Your CipSoft Team