Dear Settlers,

From September 12, 10:00 12:00 CEST, until September 22, 10:00 12:00 CEST, the new Anniversary Event items will be available for gems at the merchant as a last chance sale.

Your CipSoft Team

Dear Settlers,

On Wednesday, September 10, a new game version will be deployed. During the implementation of the update, the game will be unavailable.

Along with this, the compensation for the missing removal phase of the Anniversary Event will be sent out:

All players who were online during the event will receive 3 Premium Days.

In addition, all players who were online during the event and could no longer claim the reward for the second community goal due to the early ending will receive the following:

• 1x Mountain Clan Colossus
• 1x Adventure Bookbinder
• 1x The Smuggler
• 3x Assassin
• 3x Festival Fireworks

• Day: Wednesday, September 10
• Game Worlds: All game worlds
• Start: ~ 08:00 CEST
• End: ~ 14:00 16:00 CEST
  Status Update: The downtime for UK, US, RU and FR will be extended to 16:30 CEST.
• Adventures & Premium: Times will be extended

Also, the conversion of event resources from the Anniversary Event will take place. In addition, a small bugfix will be implemented: The Boat Residence will be counted as a residence by the Ice Skating Lake.

Updated info: Some of the new event items will be available for gems at the merchant as a last chance sale. The exact date will be announced later.

Your CipSoft Team

Dear Settlers,

Due to the missing removal phase of the Anniversary Event, many players were unable to claim their reward for reaching the second community goal. We have evaluated the options we have available to remedy this. Unfortunately, it is not possible to simply reactivate the removal phase.

We are now working on a solution to ensure that all players who were online during the event and have not yet claimed the reward for the second community goal will receive it retroactively.

This will require some development time, though, so it will not be ready this week. We cannot provide a concrete date yet, but we are doing what we can to deliver your well-deserved reward as soon as possible. As part of this, the event merchant will then also return.

We are sorry that this issue impacted the success of the event and we are grateful for your understanding.

Your CipSoft Team

Dear Settlers,

After the Anniversary Event ended at 10:00 CEST today, the removal phase did not start as expected, which means that no rewards can currently be obtained. This is unintended, and we are already looking into the issue.

Thank you for your patience!

Your CipSoft Team

Dear Settlers,

Today's update included technical implementation of this year's Anniversary Event.

For a concise summary of what is new and what has changed compared to 2024, have a look at the overview in the forum. The key changes are:

• Overhauled Event Calendar
• New Building: Mountain Clan Colossus
• New Building: Boat Residence
• New Building: Elder Tree Lighthouse
• New Specialist: The Smuggler
• New Shop Bundles

On Monday, August 11, the event for the 15th anniversary of The Settlers Online will start.

15 years in which you have filled your game worlds and islands with life and shaped them into small and large masterpieces. Friendships have been created, shared stories have been written, and you have stood by the game in moments of joy and hardship. With your spirit of solidarity and your sense of community you have left a lasting mark on The Settlers Online and turned it into a very special place.

We would like to thank you for staying loyal to the game for so many years and for settling and bustling with the same dedication and passion as ever. Here's to the future, to you, and to The Settlers Online!

Your CipSoft Team

Dear Settlers,

Today, the Anniversary Event has been deployed on the test server. There, you can take a look at the event before it officially starts on August 11, 2025. Soon, we will also provide a compact overview of what is new and what has changed.

Have fun testing!

Your CipSoft Team

Dear Settlers,

Captain Sonya Graham is in high spirits and invites you to come along for a few adventures.
Hop aboard and benefit of a +100% boost on all resources, refills, and experience points from ventures (excludes seasonal event ventures).

• What: Venture Adventure Boost
• When: Jul 25, 10:00 CEST - August 4, 10:00 CEST

Are you in?

Your CipSoft Team

Dear Settlers,

Many of you have been wondering how the migration of The Settlers Online is progressing. While preparations are well underway, most of the work until now has taken place behind the scenes. Therefore, we would like to give you a brief overview of the current status. 

We understand that some of you would prefer details or hope for concrete news about the future development of the game. However, with a project of this scale and complexity, many things still require coordination, remain subject to change, or are of a confidential nature. There are numerous dependencies and links that are influenced by a wide range of factors, and their full scope is difficult to assess from outside. Reliability is important to us, so we focus our communication on relevant topics for which we can provide solid information.

The goal of the migration is to transfer all servers and game data to CipSoft's systems and to detach them from Ubisoft's infrastructure. For example, we will switch to a system with separate accounts for The Settlers Online in the future, replacing the current Ubisoft Connect accounts. Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.

Our technical team is currently busy preparing the migration of the servers and the game data. This includes, for example, setting up the infrastructure for The Settlers Online at CipSoft. They are also building an internal test system to be able to test the relocation thoroughly, so that the actual migration can run as smoothly as possible.

Our overall aim is to minimise game disruptions caused by the maintenance work required for the migration. Hence, the first possible time window for the server transfers is the period after the Anniversary Event and before the start of the Halloween Event. However, since this depends on various factors, we currently cannot guarantee that the migration will actually take place during that window. We will let you know as soon as we are certain whether that timeframe is feasible.

We are already taking care of the community management. For now, we are using the existing structures to keep you informed and to stay in touch with you: the news section and forum on both the German and English websites. In the long term, we want to create a central and consistent place for game information, news, and communication that is easy to access for all of you and reliably available.

Our support team is already assisting you together with Ubisoft staff as far as possible at this stage. While we do not have direct access to the game servers and data yet, we are working with Ubisoft to improve the situation.

The part of The Settlers Online team that chose to join CipSoft is continuing its previous work on the game. At the same time, we have formed a team of experienced CipSoft members in Regensburg who are now getting familiar with the game code and design.

We hope this short overview gives you a bit of direction and helps to put the current stage of the migration in context. We would like to thank all of you again for your support, your patience and your understanding. We look forward to the future of The Settlers Online and our journey together.

Your CipSoft Team

Dear Settlers,

Unexpected structural challenges are currently affecting our coordination with Ubisoft regarding support matters. As a result, we are currently unable to uphold the level of service we aim for and, unfortuantely, cannot respond to all of your inquiries in a timely manner.

We know this is far from ideal and we understand that longer response times can be frustrating. It is important to us to communicate this openly and ask for your understanding. We are sorry that we are currently unable to provide our usual level of service. We are working closely with Ubisoft on a solution.

We would also like to inform you about the following change:

For all support inquiries, including those related to payment issues, please use our support email address tso-support@cipsoft.com from now on.

Thank you for your understanding!
Your CipSoft Team

Dear Settlers,

About a month ago, we announced that CipSoft is taking over the operation and development of The Settlers Online. You welcomed us with open arms, words of encouragement, great interest, and thoughtful advice. We truly appreciate that, thank you! Your support means a lot to us.

Since then, we have collected your questions about the change, our plans and the future. Today, we want to offer some answers, published as FAQs in the forum. In many aspects, we cannot provide you with concrete details yet since many decisions are still open. Nonetheless, we hope we can give you a general idea of the road ahead and the path we want to walk together with you.

This journey will not always be smooth sailing. We are confident, though, that we will overcome the challenges ahead together to keep The Settlers Online alive, developing and shaping its future with and for you.

We also have important information concerning support requests. You can find it in the FAQs as well:

Customer Support is now handled by CipSoft. Until further notice, the best way to reach our support team is via the new email address tso-support@cipsoft.com. The contact form on the website will also remain available and should especially be used for payment issues. For all other topics and problems, we recommend using the new email address.

Important: If you submitted a ticket before May 1, 2025 and are still waiting for a response, please send us your request again using the new email address tso-support@cipsoft.com. All tickets submitted on or after May 1, 2025 will be processed so there is no need to resend those.

With that being said:
There is a lot to do. Let us get started. We are looking forward to it!

Your CipSoft Team

Dear Settlers,

Nearly a month has passed since we announced together with Ubisoft that CipSoft is taking over the operation and future development of The Settlers Online. At the time, we briefly introduced ourselves in a letter to you.

Today, we are reaching out to you directly through this news article. This first visible step feels special to us. We are curious and excited about what lies ahead, and we look forward to walking this path with you. To be honest, we are also a little nervous, as we approach this task with a great deal of respect and responsibility.

Much is still new to us. We did not develop the systems, tools, or processes surrounding the game ourselves, so there is a lot we need to learn. We also want to get to know you, the community that has been at the heart of The Settlers Online for so long, and find out more about your wishes, needs, and expectations. It will, however, take time for us to become familiar with everything. We hope we can count on your understanding, since not everything will go smoothly from the start.

We have been following your comments closely since the announcement. We are aware that many of you still have open questions. We are currently preparing an FAQ, which we plan to publish in the course of the next week, both in German and English. We will, of course, inform you through a news article as soon as it is ready.

There is also something important we want to inform you about:

We want to ensure that you can find news about The Settlers Online quickly and reliably in one consistent place. To keep communication clear and manageable, we will focus on German and English moving forward. This means that news will only be published on the German and the English website (UK), and we will only post in the corresponding forums.

We understand that this change may not be easy for everyone, especially if news articles are no longer provided in your preferred language or on the website you use to play. Also, the current login structure leads to limitations for posting in the German and English forums. Unfortunately, this is not something we can resolve quickly. Nevertheless, we want you to continue to feel part of the community and to stay informed despite this hurdle. We are taking your perspective seriously and will look for long-term improvements.

Until the FAQ is ready, we invite you to visit the German and English forums to meet Mirade, who, together with her team, will be taking care of the community management from now on.

Kind regards and happy settling,

Your CipSoft Team

Dear settlers,
The following activities may currently lead to unforeseen issues.

• Opening guild festival packages leads to the Locked Zone Update: this issue was fixed in the 22/01/25 update.

• Sending out General Brohman can remove recruit mercenaries from the starmenu

To avoid this security lockdown, we ask you not to send General Brohman on adventures at the moment!

As soon as a solution has been implemented, you can send General Brohman as usual.
If you already have a locked zone, it will be automatically fixed by a nightly script.

Thank you for your understanding and patience!
Your "The Settlers Online" team