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The Settlers Online

News archive

11.12.2025Downtime for Update

Dear Settlers,

On Friday, December 12, a new game version will be deployed. During the implementation of the update, the game will be unavailable.

Game Maintenance

  • Day: Friday, December 12
  • Game Worlds: All game worlds
  • Start: ~ 09:00 CET
  • End: ~ 10:00 CET
  • Adventures & Premium: Times will be extended

This update includes the Christmas Event which will start on Monday, December 15. In addition, the following adjustments are implemented:

  • Witch Coven: The quest "Continuous Mutualism" now requires 4 instead of 2 Witchy Grimoire Page and can be repeated every 4 days. The quests "Not What You Expected?" and "Buyer's Remorse" now require 3 instead of 2 Witchy Grimoire Pages.
  • Express Travel Documents are now tradeable.
  • Brohmann, the Raider, now travels four times as fast as a normal general.
  • Winter Garden: Production time has been reduced from 12 hours to 4 hours. The Mahogany Wood yield has been increased for all upgrade levels: Level 1 now produces 2 instead of 1, Level 2 now 4 instead of 2, Level 3 now 8 instead of 4. Production costs have been increased accordingly: Level 1 now requires 600 instead of 500 Pinewood, 250 instead of 250 Hardwood, 60 instead of 50 Exotic Wood. Level 2 now requires 1200 instead of 1000 Pinewood, 600 instead of 500 Hardwood, 120 instead of 100 Exotic Wood. Level 3 now requires 2400 instead of 2000 Pinewood, 1200 instead of 1000 Hardwood, 240 instead of 200 Exotic Wood.

Your CipSoft Team

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09.12.2025Downtime due to Maintenance (done)

Dear Settlers,

On Wednesday, December 10, the game will be unavailable for about an hour due to technical maintenance work on our infrastructure.

  • Day: Wednesday, December 10
  • Game Worlds: All game worlds (except for the German ones)
  • Start: ~ 09:00 CET
  • End: ~ 10:00 CET
  • Adventures & Premium: Times will be extended

Your CipSoft Team

CipSoft Logo

04.12.2025Christmas Event on Test Server

Dear Settlers,

Today, the Christmas Event has been deployed on the test server.

There, you can already take a look at what is new and begin to feel the spirit of the festive season before the event officially starts on December 15. Soon, we will also provide a compact overview of the changes.

Have fun testing!

Your CipSoft Team

CipSoft Logo

01.12.2025Downtime due to Maintenance (done)

Dear Settlers,

On Tuesday, December 2, the game worlds will be temporarily unavailable due to work on the IT infrastructure.

  • Date: December 2, 2025
  • Timeframe: Approx. 09:00 - 12:00 14:00 CEST
  • Game Worlds: All game worlds
  • Adventures & Premium: Times will be extended

During the maintenance work, the cleanup tasks for the Halloween event will also be carried out.

Your CipSoft Team

CipSoft Logo

28.11.2025Problem with the Happy Hour (resolved)

Dear Settlers,

Unfortunately there was an issue during the current Happy Hour. As some of you correctly reported, too few Gems were credited. 

The problem has already been identified and resolved.

Of course we will deliver all missing Gems to everyone who was affected as soon as possible. Please report any further issues to our customer support team at [email protected].

Update: Since 09:05, gems have been credited in the correct amount. The missing gems should have been assigned by now. If you still haven't received your missing gems, please contact our support team at the email address [email protected].

We apologize for the problem!

Your CipSoft Team

CipSoft Logo

27.11.2025MultiPayer Fully Connected

Dear Settlers,

Following yesterday's final migration of the game worlds, the process of the integration of Settlers Online into our payment system MultiPayer was also successfully completed. 

Not much has changed for you. You will find the Shop in the same location, and you will be guided through the payment process step by step, just as before, too. There are also no changes regarding available payment methods. Local payment methods can be found under aggregators such as Adyen, Paymentwall and Xsolla. 

To celebrate this milestone, there is a Happy Hour until Sunday, November 30, 00:15 CET

Please report any issues that may occur to our customer support team at: [email protected]

Thank you very much for your support!

Your CipSoft Team

CipSoft Logo

27.11.2025Downtime of the Forum for Mexico (done)

Dear Settlers,

There is currently a downtime of the forum on the website for Mexico (MX) due to an unexpected problem. We are already working on a solution. It might still take a while till the forum will be back online, however. We hope to be able to turn it back on by tomorrow. 

We apologize for the disruption and thank you for your patience.

Your CipSoft Team

CipSoft Logo

27.11.2025Migration of the Payment System IT, MX, RO & RU (done)

Dear Settlers,

Throughout the day, we will migrate the remaining regions to CipSoft’s own payment system, MultiPayer:

  • Italy (done)
  • Mexico (done)
  • Romania (done)
  • Russian Federation (done)

During the installation work, the shop will be temporarily unavailable for a few minutes. Afterwards, you will be able to use the shop as usual.

You will see that not much has changed. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, as well. All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.

Please report any problems that may occur to our customer support team at [email protected].

Thank you for your support!

Your CipSoft Team

CipSoft Logo

26.11.2025Migration: Russian Federation (done)

Dear Settlers,

The migration of the following game worlds will take place soon: Russian Federation.

While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.

MAINTENANCE

This is the current plan, although it may be subject to short-term changes due to various dependencies!

Day: Thursday, November 27

Game Worlds:

  • Russian Federation (RU), Тандрия (World 1)
  • Russian Federation (RU), Эвеланс (World 2)
  • Russian Federation (RU), KypoH (World 3)

Start: ~ 08:00 CET
End: ~ 20:00 CET

Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

CipSoft Logo

25.11.2025Migration: Mexico (done)

Dear Settlers,

The migration of the following game world will take place soon: Mexico.

While it is being migrated, this game world and its website will be temporarily unavailable. Afterwards, its forum will remain deactivated for a short time.

MAINTENANCE

This is the current plan, although it may be subject to short-term changes due to various dependencies!

Day: Wednesday, November 26

Game Worlds:

  • Mexico (MX), Nuevo Dorado (World 1)

Start: ~ 09:00 CET
End: ~ 17:00 CET

Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

CipSoft Logo

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