Dear Settlers,

As we have announced in August, the transition from Ubisoft Connect to an independent The Settlers Online account system will become obligatory during the ongoing month. To continue accessing the game, you will be required to have migrated your account starting on Wednesday, September 23.

We recommend that all Settlers, who are still using Ubisoft Connect to log into TSO, complete the transition process ahead of the deadline to avoid unnecessary stress and confusion. You will no longer be able to access the game via Ubisoft Connect after the deadline has passed, so you will have to migrate your account during your next login attempt to recover your access to the game. To do that, please follow the instructions displayed by the migration dialog, which appears on screen when you try to log in.

You can find a step-by-step guide on the forum. Feel free to contact our customer support in case you run into any roadblocks.

If you have already completed the migration of your account, no further action is necessary.

Your CipSoft Team

Dear Settlers,

The test server is now online, so you can participate in the second test phase of Comfort Update #1. This test will run until Monday, September 21.

You can find a FAQ section in regards to the update on the forum. Please post your feedback and bug reports there as well.

Your CipSoft Team

Dear Settlers,

On Wednesday, September 16, the test server will come back online with the second test phase of Comfort Update #1. This test will run until Monday, September 21.

When it comes to creating and sending groups of explorers, we have made several improvements based on your feedback in comparison to the first test phase. The changes we implemented include the following:

• The number of available groups has been increased from 10 to 15.
• The prices for group expansions have been reduced.
• You can now send groups to missions directly from the Tavern.
• The Tavern upgrade has been integrated into a short quest to increase the visibility of the new function.

The complete change log with all the adjustments you should keep an eye on during the upcoming test is available on the forum. We also updated the FAQ section about the new features.

Your CipSoft Team

Dear Settlers,

Have you ever asked yourself what happens at the CipSoft office when you make a bug report for The Settlers Online, and why it sometimes takes us a little longer to fix  even seemingly small issues?

If you are curious, we would like to invite you to join us on a deep dive into the bug fixing process in TSO over on the forum based on a real example.

Accompany us on a journey behind the scenes, spanning from the bug report to the release of a fix, and get to know the challenges we face every day while working on TSO.

On the program today: a simple icon exchange, uncharted waters, and the smell of gunpowder…

Your CipSoft Team

Dear Settlers,

On Tuesday, September 08, the game will be temporarily unavailable for a second time due to an urgent bug fix.

• Day: Tuesday, September 08
• Game Worlds: All game worlds
• Start: ~ 15:30 CEST
• End: ~ 16:30 CEST
• Adventures & Premium: Times will be extended

Following this update, the quests to claim rewards from the Balloon Market Tribute and Smokehouse Tribute should be reset and function properly. If you have already built these structures, claim the reward once to kickstart the quests. If you have not constructed these buildings yet, the quests will start up in the usual way once construction has been completed. Additionally, any players currently being prevented from logging in due to zone errors should once again be able to access their islands.

Your CipSoft Team

Dear Settlers,

On Tuesday, September 08, the game will be temporarily unavailable to implement bug fixes.

• Day: Tuesday, September 08
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 10:00 CEST
• Adventures & Premium: Times will be extended

Since it appears that a change to the Smokehouse Tribute and Balloon Market Tribute, which we implemented with the start of the Anniversary Event 2026, is aggravating the ongoing production stop issue with this building type that we described on Monday, August 31, we are rolling back said change. Following this update, players with functioning Smokehouse Tributes and Balloon Market Tributes will once again have to manually claim rewards they produce. The corresponding quests have been updated with fitting icons and are once again listed in the questlog, so you can check if your buildings are running as intended.

Please note that this fix does not reactivate buildings already affected by the production stop bug, prevent buildings from falling victim to it, or solve the root cause of the problem. All of this will require more time.

This update also includes a fix for the current issues with Metallurgy Knowledge. Here is how they will function going forward:

• Level 1 and Level 2 Knowledge can only be applied to the Ore Refinery while the corresponding upgrade quest is active. They will be greyed out in the star menu otherwise.
• Level 1 and Level 2 Knowledge can only be applied to the Mayor's House in exchange for Manuscripts when the Ore Refinery has been built.
• Level 1 and Level 2 Knowledge can still be traded at any time.

Your CipSoft Team

Dear Settlers,

We have some updates on two ongoing issues we are currently investigating.

First, the blocked Metallurgy Knowledge in your star menus. It was our intention to link the use of these rare items to the quest around the Ore Refinery's build-up to prevent their premature use on the Refinery or the Mayor's House. Unfortunately, some unforeseen complications arose in the live environment, which caused the Knowledge to become unusable regardless of the corresponding quest's status.

Rolling back this change would not alleviate the current issue, so we have to look for a clean, wholesale solution. We currently estimate that work on this will not be completed during the ongoing week, so the Knowledge will remain unusable for the moment.

Second, we are investigating an issue that causes buildings such as the Balloon Market Tribute, Smokehouse Tribute, and Celebrative Lookout to pause their production. This issue appears to be deeply rooted in the system, so we need to make thorough checks before attempting a solution in order to prevent the appearance of negative side effects such as in the issue described above. Unfortunately, our customer support is not able to provide a workable interim solution to this issue either.

We are actively working on resolving both problems and sincerely apologise for any inconvenience this may cause you.

Your CipSoft Team

Dear Settlers,

Comfort Update #1 is now available on the test server. You can find a Q&A section focusing on its contents on the forum. We invite you to share your feedback and suggestions regarding the improvements there as well.

As a reminder, Comfort Update #1 contains the following changes:

• Tavern (Level 2) and a grouping function for explorers
• Mass opening function for loot boxes
• Adjustments to the user interface in the Excelsior

Phase 1 of the test runs until Monday, August 31. Phase 2 is currently planned to start on Wednesday, September 16.

To make testing more comfortable for you, we have made some changes to the test server merchant that will be exclusive to this particular test: Whenever you purchase an explorer, you will gain ten explorers of that type at once, so please do not be alarmed at your star menu filling up faster than you are used to. Please pay attention to the notes on known issues displayed on the forum as well as the test server homepage.

Your CipSoft Team