Dear Settlers,

On Tuesday, September 08, the game will be temporarily unavailable for a second time due to an urgent bug fix.

• Day: Tuesday, September 08
• Game Worlds: All game worlds
• Start: ~ 15:30 CEST
• End: ~ 16:30 CEST
• Adventures & Premium: Times will be extended

Following this update, the quests to claim rewards from the Balloon Market Tribute and Smokehouse Tribute should be reset and function properly. If you have already built these structures, claim the reward once to kickstart the quests. If you have not constructed these buildings yet, the quests will start up in the usual way once construction has been completed. Additionally, any players currently being prevented from logging in due to zone errors should once again be able to access their islands.

Your CipSoft Team

Dear Settlers,

On Tuesday, September 08, the game will be temporarily unavailable to implement bug fixes.

• Day: Tuesday, September 08
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 10:00 CEST
• Adventures & Premium: Times will be extended

Since it appears that a change to the Smokehouse Tribute and Balloon Market Tribute, which we implemented with the start of the Anniversary Event 2026, is aggravating the ongoing production stop issue with this building type that we described on Monday, August 31, we are rolling back said change. Following this update, players with functioning Smokehouse Tributes and Balloon Market Tributes will once again have to manually claim rewards they produce. The corresponding quests have been updated with fitting icons and are once again listed in the questlog, so you can check if your buildings are running as intended.

Please note that this fix does not reactivate buildings already affected by the production stop bug, prevent buildings from falling victim to it, or solve the root cause of the problem. All of this will require more time.

This update also includes a fix for the current issues with Metallurgy Knowledge. Here is how they will function going forward:

• Level 1 and Level 2 Knowledge can only be applied to the Ore Refinery while the corresponding upgrade quest is active. They will be greyed out in the star menu otherwise.
• Level 1 and Level 2 Knowledge can only be applied to the Mayor's House in exchange for Manuscripts when the Ore Refinery has been built.
• Level 1 and Level 2 Knowledge can still be traded at any time.

Your CipSoft Team

Dear Settlers,

We have some updates on two ongoing issues we are currently investigating.

First, the blocked Metallurgy Knowledge in your star menus. It was our intention to link the use of these rare items to the quest around the Ore Refinery's build-up to prevent their premature use on the Refinery or the Mayor's House. Unfortunately, some unforeseen complications arose in the live environment, which caused the Knowledge to become unusable regardless of the corresponding quest's status.

Rolling back this change would not alleviate the current issue, so we have to look for a clean, wholesale solution. We currently estimate that work on this will not be completed during the ongoing week, so the Knowledge will remain unusable for the moment.

Second, we are investigating an issue that causes buildings such as the Balloon Market Tribute, Smokehouse Tribute, and Celebrative Lookout to pause their production. This issue appears to be deeply rooted in the system, so we need to make thorough checks before attempting a solution in order to prevent the appearance of negative side effects such as in the issue described above. Unfortunately, our customer support is not able to provide a workable interim solution to this issue either.

We are actively working on resolving both problems and sincerely apologise for any inconvenience this may cause you.

Your CipSoft Team

Dear Settlers,

Comfort Update #1 is now available on the test server. You can find a Q&A section focusing on its contents on the forum. We invite you to share your feedback and suggestions regarding the improvements there as well.

As a reminder, Comfort Update #1 contains the following changes:

• Tavern (Level 2) and a grouping function for explorers
• Mass opening function for loot boxes
• Adjustments to the user interface in the Excelsior

Phase 1 of the test runs until Monday, August 31. Phase 2 is currently planned to start on Wednesday, September 16.

To make testing more comfortable for you, we have made some changes to the test server merchant that will be exclusive to this particular test: Whenever you purchase an explorer, you will gain ten explorers of that type at once, so please do not be alarmed at your star menu filling up faster than you are used to. Please pay attention to the notes on known issues displayed on the forum as well as the test server homepage.

Your CipSoft Team

Dear Settlers,

This afternoon, representatives of CipSoft and Ubisoft took the stage at gamescom dev, one of the gaming industry's biggest conferences, to hold a joint talk focusing on the handover of The Settlers Online, diving into its challenges and solutions for the audience.

This presentation not only marked the – albeit indirect – return of TSO to the world's most important video game convention, but also contained some news we would like to share.

The ongoing migration process from Ubisoft Connect to TSO's own account system, which has been running on a voluntary basis since March, will become obligatory over the course of September 2026. Due to Ubisoft Connect being disconnected from TSO in the near future, you will be required to possess an independent TSO account to continue playing the game.

We will post reminders regarding the migration one week and then, finally, 24 hours ahead of the deadline. You can find a guide for the process on the forum.

Additionally, the presentation provided a look at the projects our developers are currently working on. You already know that Comfort Update #1 containing a grouping function for explorers alongside other quality of life improvements is coming to the test server later this week. You are also aware since the beginning of the year that we are working on a renewed homepage for TSO.

However, we also have something in store that you did not know about just yet: We have begun with the preparations for an island expansion, which will be the focus of our efforts following the release of Comfort Update #1. We will once again count on your support and input as we work on that next step. We can not share any more details about this quite yet, but we do hope that you will look towards the horizon with excitement until then and keep having fun playing TSO.

Your CipSoft Team

Dear Settlers,

The test server reopens its gates this coming Wednesday, August 26, giving you a hands-on opportunity with a package of quality of life improvements that we have been working on. You can find a short preview of the coming features and changes below.

A new grouping function will enable you to create groups of explorers and send them out on missions as units after upgrading the Tavern to level 2. Groups are permanent and can be tailored to fit your needs, so you will save lots of time and clicks when sending out explorers once the initial set-up is completed.

In the same vein, a mass opening feature for loot boxes will make it easier for you to reap the rewards stemming from the efforts of your explorers, generals, and buildings.

Rounding out this improvement package is an adjustment to the Excelsior. Henceforth, you will be able to designate larger amounts of Crystal to be consumed at once, preventing more substantial investments from escalating into click orgies.

We will put out an announcement once the update is live on the test server and you can try out the improvements for yourself. You can find additional details on the forum.

Your CipSoft Team