Dear Settlers,

On Tuesday, December 2, the game worlds will be temporarily unavailable due to work on the IT infrastructure.

• Date: December 2, 2025
• Timeframe: Approx. 09:00 - 12:00 CEST
• Game Worlds: All game worlds
• Adventures & Premium: Times will be extended

During the maintenance work, the cleanup tasks for the Halloween event will also be carried out.

Your CipSoft Team!

Dear Settlers,

Unfortunately there was an issue during the current Happy Hour. As some of you correctly reported, too few Gems were credited. 

The problem has already been identified and resolved.

Of course we will deliver all missing Gems to everyone who was affected as soon as possible. Please report any further issues to our customer support team at [email protected].

Update: Since 09:05, gems have been credited in the correct amount. The missing gems should have been assigned by now. If you still haven't received your missing gems, please contact our support team at the email address [email protected].

We apologize for the problem!

Your CipSoft Team

Dear Settlers,

Following yesterday's final migration of the game worlds, the process of the integration of Settlers Online into our payment system MultiPayer was also successfully completed. 

Not much has changed for you. You will find the Shop in the same location, and you will be guided through the payment process step by step, just as before, too. There are also no changes regarding available payment methods. Local payment methods can be found under aggregators such as Adyen, Paymentwall and Xsolla. 

To celebrate this milestone, there is a Happy Hour until Sunday, November 30, 00:15 CET. 

Please report any issues that may occur to our customer support team at [email protected].

Thank you very much for your support!

Your CipSoft Team

Dear Settlers,

There is currently a downtime of the forum on the website for Mexico (MX) due to an unexpected problem. We are already working on a solution. It might still take a while till the forum will be back online, however. We hope to be able to turn it back on by tomorrow. 

We apologize for the disruption and thank you for your patience.

Your CipSoft Team

Dear Settlers,

Throughout the day, we will migrate the remaining regions to CipSoft’s own payment system, MultiPayer:

• Italy (done)
• Mexico (done)
• Romania (done)
• Russian Federation (done)

During the installation work, the shop will be temporarily unavailable for a few minutes. Afterwards, you will be able to use the shop as usual.

You will see that not much has changed. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, as well. All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.

Please report any problems that may occur to our customer support team at [email protected].

Thank you for your support!

Your CipSoft Team

Dear Settlers,

The migration of the following game worlds will take place soon: Russian Federation.

While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Thursday, November 27 Game Worlds: Russian Federation (RU), Тандрия (World 1) Russian Federation (RU), Эвеланс (World 2) Russian Federation (RU), KypoH (World 3) Start: ~ 08:00 CET End: ~ 20:00 CET Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

Dear Settlers,

The migration of the following game world will take place soon: Mexico.

While it is being migrated, this game world and its website will be temporarily unavailable. Afterwards, its forum will remain deactivated for a short time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Wednesday, November 26 Game Worlds: Mexico (MX), Nuevo Dorado (World 1) Start: ~ 09:00 CET End: ~ 17:00 CET Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

Dear Settlers,

Throughout the day, we will migrate additional regions to CipSoft's own payment system, MultiPayer:

• Brazil (done)
• Germany (done)
• Poland (done)
• Spain (done)

During the installation work, the shop will be temporarily unavailable for a few minutes. Afterwards, you will be able to use the shop as usual.

You will see that not much has changed. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, as well. All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.

Please report any problems that may occur to our customer support team at [email protected].

Thank you for your support!

Your CipSoft Team

Dear Settlers,

The migration of the following game worlds will take place soon: Poland.

While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Tuesday, November 25 Game Worlds: Poland (PL), Nowa Ziemia (World 1) Poland (PL), Nowy Świat (World 2) Poland (PL), Słoneczny Gród (World 3) Poland (PL), Kolonia (World 4) Poland (PL), Czarci Gaj (World 5) Poland (PL), Dolina Odkrywców (World 6) Poland (PL), Złota Góra (World 7) Start: ~ 09:00 CET End: ~ 23:00 CET Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

Dear Settlers,

As mentioned previously, we are currently switching all regions step by step to CipSoft's own payment system, MultiPayer.

Throughout the day, we will be connecting the following regions to our payment system:

• Czech Republic (done)
• France (done)
• Netherlands (done)
• United States of America (done)

During the installation work, the shop will be temporarily unavailable for a few minutes. Afterwards, you will be able to use the shop as usual.

You will see that not much has changed. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, as well. All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.

Please report any problems that may occur to our customer support team at [email protected].

Thank you for your support!

Your CipSoft Team