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The Settlers Online

News archive

10.07.2025Forum Temporarily Unavailable

Dear Settlers,

we had to deactivate the UK forum due to a technical issue. Together with Ubisoft, we are alreading looking into this matter. The forum will be back as soon as the issue is resolved. Please excuse the inconvenience. 

Your CipSoft Team

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17.06.2025Compensation for Recent Login Problems

Dear Settlers,

Due to the login problems on the past weekend, all players will be compensated with 1 Premium Day. This will be issued in the course of tomorrow, Wednesday, June 18. We once again offer our sincere apologies for the inconvenience these login issues have caused and thank you for your understanding.

Your CipSoft Team!

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14.06.2025Login Problems Resolved

Dear Settlers,

the login problems are resolved and the TSO services are running normally in all regions again. We will continue to monitor game performance to make sure you will be able to enjoy the upcoming event without any further issues. We regret any inconvenience resulting from these problems.

Thank you for your patience!

Your CipSoft Team

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12.06.2025Updates and Changes for Summer Event

Dear Settlers,

yesterday's update included the technical implementation of this year's Summer Event. 

For a concise summary of what is new and what has changed compared to 2024, have a look at the overview in the forum. The key changes are:

  • Overhauled Event Calendar
  • New Building: Efficient Platinum Smelter
  • New Building: Jewel Crafter Workshop
  • New Building: Prospector Workshop
  • New Specialist: Vesy, the Clueless Digger
  • New Upgrades: Classy Hotel
  • New Shop Bundles

The Summer Event will kick off on Monday, June 16. Get ready!

Your CipSoft Team!

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11.06.2025Extended Downtime (done)

Dear settlers,

Unfortunately, the current downtime for the implementation of the summer event has to be extended again due to technical issues. Another reason for the extension was an important and urgent bug fix. At the moment, we expect the downtime to continue until approximately 19:00 CEST.

Unfortunately, another downtime for all game worlds is needed tomorrow in order to carry out clean-up operations:

  • Day: Thursday, June 12
  • Game Worlds: All game worlds
  • Start: ~ 08:00 CEST
  • End: ~ 12:00 CEST 
  • Adventures & Premium: Times will be extended

Please accept our apologies for the delay and the additional downtime.

Your CipSoft Team!

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03.06.2025New Downtime for Update (done)

Dear settlers,

We will postpone the update that was originally announced for Wednesday, June 4, to Wednesday, June 11, in order to apply some additional polish to the Summer Event. Consequently, the start of the Summer Event will also be postponed by one week to June 16, 2025.

During the implementation of the update, the game will be unavailable.Game Maintenance

  • Day: Wednesday, June 11
  • Game Worlds: All game worlds
  • Start: ~ 08:00 CEST
  • End: ~ 14:00 CEST 
    Status Update on June 11: For technical reasons the downtime has to be extended to 17:00 CEST approximately.
  • Adventures & Premium: Times will be extended

This update includes the technical implementation of this year's Summer Event, which kicks off on Monday, June 16.

Your CipSoft Team!

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02.06.2025Downtime due to Maintenance (done)

Dear Settlers,

Tomorrow, June 3, a downtime of all game servers, except for the German ones, is necessary to conduct maintenance work related to the forum issues.

Please plan your game activities accordingly.

  • Date: June 3, 2025
  • Timeframe: Approx. 09:00 - 12:00 CEST
  • Game Worlds: All game worlds, except for the German ones
  • Adventures & Premium: Times will be extended

Status Update Jun 3: The maintenance work is completed and the forum has been reactivated.

Thank you for your patience!
Your CipSoft Team!

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31.05.2025Forum Temporarily Unavailable (resolved)

Dear Settlers,

we had to deactivate the UK forum due to a technical issue. The forum will be back as soon as the issue is resolved. Please excuse the inconvenience. 

Your CipSoft Team

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30.05.2025Summer Event on Test Server

Dear Settlers,

Today, around 12:45 CEST, we will deploy the summer event to the test server at short notice. There, you can take a look at the changes before the event officially starts on June 9, 2025.

Have fun testing!

Your CipSoft Team!

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22.05.2025Support Responses Currently Delayed

Dear Settlers,

Unexpected structural challenges are currently affecting our coordination with Ubisoft regarding support matters. As a result, we are currently unable to uphold the level of service we aim for and, unfortuantely, cannot respond to all of your inquiries in a timely manner.

We know this is far from ideal and we understand that longer response times can be frustrating. It is important to us to communicate this openly and ask for your understanding. We are sorry that we are currently unable to provide our usual level of service. We are working closely with Ubisoft on a solution.

We would also like to inform you about the following change:

For all support inquiries, including those related to payment issues, please use our support email address tso-support@cipsoft.com from now on.

Thank you for your understanding!
Your CipSoft Team!

 

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