Can I purchase gems?
Contact Support
Please write an email to [email protected]. Describe your problem and include your avatar name and your game world. A representative will get back to you as soon as possible.
What is a manual bank transfer and how does it work?
If you select manual bank transfer as payment method, you initiate a bank transfer directly through your bank or your online banking service.
If you choose the instant bank transfer option, provided your bank offers it, your purchased products will typically be credited to your account within a few minutes.
At the end of the ordering process, you will receive all the information required to complete the transfer. This includes the recipient's bank account details, the amount to be transferred, and the payment reference. Make sure to enter the exact payment reference provided so that your payment can be correctly matched to your order.
Please note that additional bank fees may apply, especially if you are making a transfer from outside the SEPA area. When making the transfer, select the OUR option (all fees paid by sender) to ensure that you cover all bank transfer fees.
If the amount we receive is lower than the specified transfer amount, for example due to bank fees or exchange rate fluctuations, the number of gems you receive will be reduced accordingly.
Where do the items go that I have purchased from the trader?
You will find the items you have purchased in your Star menu.
